When you open an account with betwiner, we hold certain information about you. This page clearly sets out what that information is, why it is collected, how it is used, and who it is shared with.
By using betwiner, you are considered to have accepted this Privacy Policy
Privacy Policy Highlights — At a Glance
Get up to speed on the six most important points before reading the full document
Betwiner does not sell your name, phone number, email address, or any other personal information to advertisers or any third party. This is a core principle — not even for commercial gain.
Every action you take on betwiner — logging in, making a deposit, updating your details — is protected by 256-bit SSL encryption during transfer. No one outside can intercept or read it.
Your NID or passport copy is used solely for identity verification. It never leaves betwiner's security team — it is not used for advertising, marketing, or any other purpose.
If you want to view the information betwiner holds about you, correct any inaccuracies, or have it deleted — you can submit a request through Support at any time.
Betwiner uses only essential cookies — to maintain your session and improve performance. There are no advertising trackers or unnecessary third-party cookies.
If any significant changes are made to the Privacy Policy, registered users will be notified by email at least 14 days in advance. No changes are made silently.
Betwiner.run ("betwiner", "we") operates an online betting and casino platform for players in Bangladesh. This Privacy Policy explains what personal information we collect, how we use it, how long we retain it, and what steps we take to keep it secure.
Betwiner believes privacy is a fundamental right. Using our platform does require some information from you — that's a given. But we only ask for what's genuinely necessary to provide our services. We don't want unnecessary data, and we don't collect it even if we could.
Please note: By using the betwiner.run website or app, you agree to this Privacy Policy. If you have any questions, Help Center Ask in Bengali.
Betwiner collects two types of information — what you provide directly and what is collected automatically.
Information you provide directly:
Automatically collected information:
| Data Type | What We Collect | Why It's Required |
|---|---|---|
| Device Information | Browser, OS, screen resolution | To display the app correctly |
| Network Information | IP address, connection type | Fraud Prevention & Multiple Account Detection |
| Usage Patterns | Page visits, clicks, session duration | Service improvement and user experience |
| Transaction History | Deposit, withdrawal, and betting records | Account details and legal obligations |
| Location Information | Country/district level only | To comply with local regulations |
Betwiner never records your conversations, accesses your camera or microphone, or collects data from any other apps on your device.
Betwiner uses your information only for specific, defined purposes. No data is ever used beyond what it was originally collected for.
Important: betwiner may use your information to send you marketing emails. You can unsubscribe at any time directly from those emails — your access to our services will not be affected.
This is probably the most important question — who we share your information with. The straight answer: betwiner never sells your data. That said, keeping the platform running does require sharing limited information with a few trusted partners.
All partners are contractually bound not to use your data beyond the purposes specified by betwiner, and not to share it with any further third parties. betwiner maintains records of all data sharing.
In the event of a change of ownership or merger, your information may be transferred to the new entity — however, the terms of this Privacy Policy will remain unchanged and you will be notified in advance.
How long betwiner retains your data depends on the type of information and any applicable legal retention requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account remains active | To provide our services |
| Transaction Records | 5 years | Legal obligations |
| KYC Documents | 5 years (after account closure) | International regulations |
| Communication Records | 3 years | For dispute resolution |
| Log files (IP address, etc.) | 90 days | Security Analysis |
| Marketing Preferences | Immediately after unsubscribing | Based on your preferences |
Once an account expires or a deletion request is submitted, all personal data is securely deleted — except where applicable laws require us to retain certain records. Any data that cannot be deleted is fully anonymised so that you can no longer be identified from it.
You have a number of rights regarding your personal data at betwiner. To exercise any of them, please get in touch with our support team.
Request a copy of everything betwiner holds about you — it will be delivered within 30 days.
If any of your information is incorrect, you can request a correction through Account Settings or by contacting Support.
If you wish to close your account and have your data deleted, simply submit a request — everything will be removed except what we are legally required to retain.
You can unsubscribe from marketing communications at any time — it has no effect on your access to our services.
Request a copy of your data in a standard, portable format and we will arrange a download for you.
If you object to any particular use of your data, let us know — betwiner will review it and provide a reasoned response.
To exercise these rights, email support@betwiner.run or visit the Help Center's Let us know via live chat. Once your identity is verified, it is typically processed within 30 days.
Cookies are small text files that a website stores in your browser. betwiner uses only essential cookies — not unnecessary advertising trackers.
Betwiner does not use third-party advertising network cookies. You can disable cookies through your browser settings, though turning off essential cookies may cause parts of the site to function incorrectly.
Betwiner uses multiple layers of security to protect your information:
At betwiner, your password is stored as a hash — no one on our team can view it directly. When installing the app on your device, only the permissions that are strictly necessary will be requested.
In the event of a data breach (which is extremely rare), affected users will be notified within 72 hours and immediate steps will be taken to minimize any damage.
Betwiner's services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
Date of birth is verified at registration and age confirmation is required. Age is then re-confirmed during the KYC process.
If we become aware that data from a minor has been collected inadvertently, that account will be closed immediately and all associated data permanently deleted. Parents or guardians with concerns should contact support@betwiner.run right away.
Betwiner may update this Privacy Policy when necessary. Any changes will be made in accordance with the following guidelines:
Continuing to use the platform after any changes have been made constitutes acceptance of the updated policy. If you do not agree, please close your account and withdraw your balance.
The date of the most recent update is shown at the very bottom of this page. Check back occasionally.
For any privacy-related questions, concerns, or to exercise your rights, please reach out to us through the following:
After a complaint is submitted, betwiner will provide a formal response within 30 days. Complex matters may take longer, but you will be kept updated on the progress. If you feel it is necessary, you are also welcome to raise a complaint directly with our licensing authority.
Last Modified: January 2026 — Next scheduled review: July 2026
Common Questions After Reading the Privacy Policy
Two things users most commonly ask about
Join betwiner — your data is safe and the entire service is available in Bengali.